Shipping policy

SHIPPING POLICY

ORDER PROCESSING All orders are processed only once payment has been successfully received. Products are sourced directly from our suppliers once your order is confirmed, so please ensure your delivery and contact details are correct at checkout — we are not responsible for delays caused by incorrect information provided by the customer.

DELIVERY TIMES

We ship worldwide!

Express Delivery: 7-14 business days from order confirmation to delivery.

These timeframes include the time needed to source your item from our suppliers before it is handed to our courier partner. Delivery times are estimates and not guaranteed — actual delivery may vary due to courier delays, customs processing, public holidays, or circumstances outside our control.

SHIPPING COURIER Orders are delivered via The Courier Guy. Once your order has shipped, you will receive a tracking number so you can follow your delivery.

SHIPPING FEES Shipping fees are calculated at checkout and displayed before you complete your purchase.

ORDER TRACKING You will receive a confirmation email once your order is placed, and a shipping notification with tracking details once your order has been dispatched.

DELAYS While we do our best to meet the delivery windows above, delays can occasionally occur, particularly with international sourcing. If your order is significantly delayed beyond the stated timeframe, please contact us at demakume28@gmail.com and we will investigate on your behalf.

RISK AND TITLE Once your order has been handed over to the courier, risk of loss and title for the item passes to you. If your item arrives damaged, please refer to our Refund Policy for how to report this.

QUESTIONS For any shipping questions, contact us at demakume28@gmail.com.